Our aim is to provide care for our clients as we would like the care to be provided to our family members or a loved one.
We value our clients and their needs and see them as individuals and not just a name against a care plan.
Our services where possible can be tailored to our client’s needs, we have a dedicated team of staff in the office from rostering to compliance who work together with families in keeping our clients in control of their own care where possible.
Our compliments concern and complaints procedure
At Jewel Home Support we welcome all feedback as this helps us in identifying areas where we need to improve in our service to our clients.
We have procedures in managing complaints and concerns raised which is handled by our compliance team. All our procedures are documented in a file which is placed in our client’s home before we start caring for our clients.
Our commitment to our clients from Jewel Home Support.