Privacy Policy
Jewel Home Support is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information.
Who We Are
Jewel Home Support Ltd (Bolton office) and Jewel Home Support (Lancs) Ltd (Chorley office) are separate registered companies operating under the Jewel Home Support name, each CQC-registered in its own right. Each is the data controller for enquiries and service users handled through its own office; this policy applies to both.
Information We Collect
We collect information you provide directly to us through our contact, appointment and job application forms, including your name, email address, phone number and any additional details or message you choose to share. If you use our website chat assistant, we collect the text of your messages and, if you choose to use voice input or spoken replies, your speech is processed to provide that feature. If you ask the assistant to pass your details to our team, that information is shared with the relevant office in the same way as a form enquiry.
How We Use Your Information
We use the information you provide to respond to your enquiry, arrange a care assessment or job interview, and follow up afterwards. We do not use your personal data for any purpose beyond what you contacted us for, and we do not sell your data.
Third Parties Who Process Data On Our Behalf
We use a small number of specialist providers to run the website and respond to you: Resend to send enquiry and notification emails, Supabase to store and moderate feedback submitted through our reviews page, Google Analytics to understand site usage (only once you've consented, see below), Anthropic to power the website chat assistant, and Fish Audio to generate spoken chat replies where voice is used. Each only receives the information needed to provide their specific service to us.
Cookies and Analytics
We use Google Analytics to understand how visitors use our website. Analytics cookies are only set with your consent, which you can provide or withdraw at any time using the "Cookie Settings" link in the site footer.
How Long We Keep Your Information
We keep enquiry and application information for as long as reasonably needed to respond to you, deliver any care or employment relationship that follows, and meet our legal and regulatory record-keeping obligations (including CQC requirements), after which it is deleted or anonymised. If you'd like to know the specific retention period that applies to your enquiry, contact us using the details below.
Your Rights
Under UK GDPR you have the right to access, correct, or request the deletion of your personal data (the right to be forgotten), restrict or object to our processing of your data, and request that your data be transferred to another organisation (data portability). We do not use automated decision-making or profiling.
Next of Kin Policy
Where appropriate and with consent, we may share relevant information with a service user's next of kin in line with our Next of Kin Policy to ensure continuity and safety of care.
Contact Us
If you have any questions about this policy, please contact whichever office holds your information: admin@jewelhomesupport.co.uk (Bolton) or admin@jewelhome-lancs.co.uk (Chorley), or write to your nearest office. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.